RPA Support Check list;

 

When you notice that there are Queue items, also verify if they have been there for a long time without being processed ?

 

• The time of those entries made
• If they have been processed within 12 or 24 hours since the Queue item creation
• If they have not been processed, verify if the trigger for that is enabled or disabled.
• If trigger is disabled, find out why it is disabled – there may / may not be a reason for that
• If enabled, verify if the jobs associated with that trigger have run or about to run
• If about to run, verify when it’s time kicks in
• If already scheduled to run, but not running – Verify if any previous job is struck making this go to pending status
• If yes, see if the Jobs that are keeping this pending are genuinely running and processing the transactions associated with it’s Queue.
• If yes, look at the volume and estimated time to finish the volume
• If no, see why it is struck – verify logs . Try to figure out the root cause. If unknown, please reach out.
• After the potential root cause is identified – log a defect and create a backlog item
• Verify if the stuck job can be killed without any impact
• Ensure the actual scheduled job is running as expected and verify if the transactions are being processed
• During the transactions processing, verify if there are mixture of Success, Fail and Application Exceptions.
• If exceptions counts are noticeably high, verify if they are valid reasons.
• IF more application exceptions or invalid reasons for exceptions – reach out or create backlog item.

Notes to Self:

1. Have the right to run the jobs if number of pending jobs in Queue are high. – Should monitor if queue items go in successfully if not stop the job.
2. Check if all triggers are enabled. If not, send an email out.
3. Check if jobs are faulted. If not let team know if Queue items are pending to be processed.
4. If Application Exceptions keep occurring to a bot stop the bot and let the team know. If Any authentication with Salesforce or SimpliGov or ABBYY fails.
5. Wish Disable trigger has some notes feature on Orchestrator. Also, Any info. on historical (on and off) as well as some SSO ID helpful for tracking.
6. If bot is not processing transactions right, restarting might help.
7. App Robot Number - X; Get to know the robot names.