When working with transactions in Salesforce, especially in custom implementations or integrations involving bots or external systems, it's important to understand a key constraint:
At any given time, only one transaction can be in "Working" status.
This design ensures data integrity and prevents conflicts during concurrent updates. However, it also means that if you attempt to initiate a new transaction while another is still active, Salesforce will block the operation until the previous one is resolved.
How to Handle This Situation
If you find yourself unable to proceed with a new transaction, follow these steps:
Identify Active Transactions
Navigate to the transaction records and look for any entries marked as "Working."Click into Each Active Transaction
Open each transaction individually to review its status and details.Cancel and Discard Changes
Use the Cancel Transaction and Discard Changes options to terminate the active transaction. This will release the lock and allow you to proceed with a new one.Retry Your New Transaction
Once all previous transactions are cleared, you can initiate your new transaction without issues.
Why This Matters
Failing to cancel previous transactions can lead to:
- Errors in automation flows
- Incomplete data updates
- Conflicts in record locking
- Frustration for users and bots alike
By maintaining a clean transaction state, you ensure smoother operations and better system performance.